As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]
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According to LinkedIn, core competencies required for a facilitator include communication, active listening, developing synergy, and asking questions.[i] Along with that, interpersonal skills and value for diversity are also important qualities in facilitators, the British Council believes.[ii] Using these skills, a facilitator can create an environment where learning is fun and spontaneous for all. A skilled
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Emotional Intelligence can be the cause of success or failure in your job. TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance responsible for 58% of job performance.[i] They also found that 90% of top performers have high EQ and that they
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On an average, office employees waste 40% of their time in office, says the Wall Street Journal,[i] and it costs companies over $100 billion a year.[ii] Though time wasting is not done purposely and is often the result of poor management, an employee can keep up their professional growth in any kind of work environment. Using time
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Many times, projects suffer in quality due to lack of time, not lack of skills. If you are a manager, executive or a startup leader, time management becomes even more of a challenge: You have to juggle both your team’s needs and your own, says Recruiter.com, a leading employment platform.[i] If time is a big issue
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Being a first-level supervisor is one of the most difficult, demanding and challenging jobs in any organisation, says Harvard Business Review.[i] A supervisor juggles many balls – managing, delegating, leading, resolving conflicts, motivating and more. To be able to supervise a team of any size and skill level, a common set of supervision skills is needed.
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On an average, office employees waste 40% of their time in office, says the Wall Street Journal,[i] and it costs companies over $100 billion a year.[ii] Though time wasting is not done purposely and is often the result of poor management, an employee can keep up their professional growth in any kind of work environment. Using time
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One of PD Training’s Top 20 most popular training courses is our Assertiveness and Self Confidence Course. It is a one of our newly redesigned Signature Series that aims to provide every participant with the skills and confidence to handle confronting situations in both their professional and personal lives. This course teaches individuals how to
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Supervising staff requires certain key skills, which we focus on in our newly re-developed Signature Series Training Course; Supervising Others. This popular course developed and delivered by PD Training (PDT) is designed to provide both new and experienced supervisors with the basic skills to be a successful manager. The course is part of the PDT Signature Series.
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Retail sales representative is one of the most common job position in Hong Kong. A sales representative or a retail sales associate is a viable position for just about anybody since it doesn’t require specialised knowledge. However, to excel in this career you need to master certain skills. Monster.com, a popular employment website includes skills such
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