Top 10 Skills for Retail Sales Representatives in Hong Kong

Retail sales representative is one of the most common job position in Hong Kong.  A sales representative or a retail sales associate is a viable position for just about anybody since it doesn’t require specialised knowledge. However, to excel in this career you need to master certain skills., a popular employment website includes skills such as customer service, tech savvy, communication skills, math and generating sales as essential skills needed for the position.[ii] Below is a list of the top 10 skills that can help master retail sales customer service.

Conducting Retail Sales From greeting to closing, conduct a sale like a pro
Communication Speak clearly, confidently and persuasively to create a great impression on the customer
Persuasion Skills Know how to persuade a customer to overcome sales objections
Body Language
Use positive and friendly body language to make the customer feel at ease
Customer Service  Understand customer behaviour and gain the ability to deal with negative situations
Active Listening Listen actively to determine customer needs quickly and accurately
Tech Savvy Have basic and advance understanding of computer operations needed at work
Time Management Manage complex tasks, planning, scheduling, and delegating tasks in your time management strategy
Team Building Skills Implement the FISH! philosophy to help achieve an effective team
Problem Solving Able to identify the problem, to analyze the cause of the problem, create and apply the solution and to solve most kinds of problems in the workplace



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