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PPA – Resilience and You

The Productive People Advantage Program is PD Training’s newest addition to the already extensive catalogue of industry leading professional development training courses. The PPA difference is in its development process. In conjunction with our industry partners, the OrgDev Institute and the LDP Consulting Group, we drastically changed how the course was written and what we …

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What is the Productive People Advantage?

PD Training’s new signature series program – Productive People Advantage, is the most innovative professional development course PDT has ever assembled. We have brought together our best activity-based learning, incorporated industry leading practical workplace tools and leveraged our unique partnership with the LDP psychometric profiling tool. With this new program we are striving to equip participants with …

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Top 10 Skills in Business Writing for the Modern Workplace – Hong Kong

Bad writing is actually damaging. According to the Harvard Business Review, bad writing can destroy a company’s productivity.[i] In a survey of 547 businesspeople, 81% of them said that poorly written material wastes a lot of their time” and “what they read is frequently ineffective because it’s too long, poorly organized, unclear, filled with jargon, …

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Top 10 Skills for Mastering Body Language – Hong Kong

How important is body language? Dr. Albert Mehrabian in 1967 conducted two studies in which he concluded that in communication “words account for 7%, tone of voice accounts for 38%, and body language accounts for 55% of the liking.”[i] The study changed our usual perception that words are most important in communication.   The New …

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Top 10 Skills for Developing Business Etiquette – Hong Kong

The best employees take business etiquette seriously because they understand how important it is for HR managers and companies. William Kane, Senior Vice President & General Manager of the Human Resources Group of Sumitomo Corporation of Americas, a company whose global headquarters are in Japan, said, “If the interview candidates I put in front of …

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Top 10 Skills for Outstanding Customer Service – Hong Kong

According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the …

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Top 10 Skills for Building Winning Teams – Hong Kong

Harvard psychologist Richard Hackman, a preeminent scholar of team effectiveness believes that a team’s design is the most vital factor in building winning teams. “Get the design right, the theory says, and the performance will take care of itself.”[i] To have a good design, you need “clear goals, well-designed tasks that are conducive to teamwork, …

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Top 10 Skills for Building Assertiveness & Self Confidence – Hong Kong

Low self-confidence impacts both our personal and professional life. In several studies conducted between 2005 and 2007, University of Florida professor Timothy Judge found that people with high core self evaluations or positive self-concepts had increased levels of job satisfaction, better job performance, higher income, higher work motivation, and reduced stress and burnout.[i] That converts …

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Top 10 Professional Telephone Skills – Hong Kong

As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome …

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