Top 10 Professional Telephone Skills – Hong Kong

As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]

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Top 10 Professional Telephone Skills – Hong Kong


Top 10 Power Skills for Mastering Facilitation – Hong Kong

According to LinkedIn, core competencies required for a facilitator include communication, active listening, developing synergy, and asking questions.[i] Along with that, interpersonal skills and value for diversity are also important qualities in facilitators, the British Council believes.[ii] Using these skills, a facilitator can create an environment where learning is fun and spontaneous for all.   A skilled […]

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Top 10 Power Skills for Mastering Facilitation – Hong Kong


Top 10 Skills for Building Emotional Intelligence – Hong Kong

Emotional Intelligence can be the cause of success or failure in your job. TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance responsible for 58% of job performance.[i]   They also found that 90% of top performers have high EQ and that they […]

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Top 10 Skills for Building Emotional Intelligence – Hong Kong


Top 10 Skills in Time Management for the Modern Individual – Hong Kong

On an average, office employees waste 40% of their time in office, says the Wall Street Journal,[i] and it costs companies over $100 billion a year.[ii] Though time wasting is not done purposely and is often the result of poor management, an employee can keep up their professional growth in any kind of work environment. Using time […]

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Top 10 Skills in Time Management for the Modern Individual – Hong Kong