Author name: gcastner

Top 10 Skills for Outstanding Customer Service – Hong Kong

According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the […]

Top 10 Skills for Outstanding Customer Service – Hong Kong Read More »

Top 10 Skills for Building Winning Teams – Hong Kong

Harvard psychologist Richard Hackman, a preeminent scholar of team effectiveness believes that a team’s design is the most vital factor in building winning teams. “Get the design right, the theory says, and the performance will take care of itself.”[i] To have a good design, you need “clear goals, well-designed tasks that are conducive to teamwork,

Top 10 Skills for Building Winning Teams – Hong Kong Read More »

Top 10 Skills for Building Assertiveness & Self Confidence – Hong Kong

Low self-confidence impacts both our personal and professional life. In several studies conducted between 2005 and 2007, University of Florida professor Timothy Judge found that people with high core self evaluations or positive self-concepts had increased levels of job satisfaction, better job performance, higher income, higher work motivation, and reduced stress and burnout.[i] That converts

Top 10 Skills for Building Assertiveness & Self Confidence – Hong Kong Read More »

Top 10 Professional Telephone Skills – Hong Kong

As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome

Top 10 Professional Telephone Skills – Hong Kong Read More »

Top 10 Power Skills for Mastering Facilitation – Hong Kong

According to LinkedIn, core competencies required for a facilitator include communication, active listening, developing synergy, and asking questions.[i] Along with that, interpersonal skills and value for diversity are also important qualities in facilitators, the British Council believes.[ii] Using these skills, a facilitator can create an environment where learning is fun and spontaneous for all.   A skilled

Top 10 Power Skills for Mastering Facilitation – Hong Kong Read More »

Top 10 Skills for Building Emotional Intelligence – Hong Kong

Emotional Intelligence can be the cause of success or failure in your job. TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance responsible for 58% of job performance.[i]   They also found that 90% of top performers have high EQ and that they

Top 10 Skills for Building Emotional Intelligence – Hong Kong Read More »

Top 10 Skills in Time Management for the Modern Individual – Hong Kong

On an average, office employees waste 40% of their time in office, says the Wall Street Journal,[i] and it costs companies over $100 billion a year.[ii] Though time wasting is not done purposely and is often the result of poor management, an employee can keep up their professional growth in any kind of work environment. Using time

Top 10 Skills in Time Management for the Modern Individual – Hong Kong Read More »

Top 10 Skills in Time Management for Complex Tasks – Hong Kong

Many times, projects suffer in quality due to lack of time, not lack of skills. If you are a manager, executive or a startup leader, time management becomes even more of a challenge: You have to juggle both your team’s needs and your own, says Recruiter.com, a leading employment platform.[i] If time is a big issue

Top 10 Skills in Time Management for Complex Tasks – Hong Kong Read More »

Top 10 Skills in Supervision – Hong Kong

Being a first-level supervisor is one of the most difficult, demanding and challenging jobs in any organisation, says Harvard Business Review.[i] A supervisor juggles many balls – managing, delegating, leading, resolving conflicts, motivating and more. To be able to supervise a team of any size and skill level, a common set of supervision skills is needed.

Top 10 Skills in Supervision – Hong Kong Read More »

Scroll to Top