Have you ever gone into a store or restaurant and the customer service was so bad that you promised yourself never to go back? What was it about the customer service experience that was so poor? Was the staff rude or arrogant? Or maybe the service was slow? Or maybe they didn’t have what you […]
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If you’re anything like me, the first thing you do at work, after making yourself a cup of tea of coffee, is to open your email program to see all of the new emails that came in overnight. It always amazes me how many people do their emails outside of work hours. Is that because
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With texting and social networking, we find the use emoticons, slang, and abbreviations become a part of our everyday communications. Even though it may be appropriate in an informal setting, when writing formal business correspondence, it is important to use formal language, proper structure, correct punctuation and grammar. Impact of Written Business Documents A well-written
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A sales objection is a customer saying “I would buy, or I’d think about buying, if it weren’t for this (reason = objection)”. Sales objections can be various and a salesperson faces them almost everyday. But an important part of the job of a salesperson is to overcome sales objections to make it easier for
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The dictionary defines communication as, “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs”. It is also defined as the “means of sending messages, orders, etc., including telephone, telegraph, radio, and television.” In biology, communication is defined as “activity by one organism that changes or has the potential to change
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Writing for businesses require special skills in planning, structuring, choosing words, and formatting. There are many kinds of business documents that require specialised writing such as reports, proposals, business letter and emails. To ensure that your business creates an impression on others, develop skills in business writing. Here are a few tips on writing better:
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Microsoft Office 365 Excel offers you facilities such as editing and creating of Excel workbooks and worksheets using your browser, simultaneously editing spreadsheets with your colleagues and securely storing them online, and making them available on tablets, phones, laptops, and desktops. Office 365 Excel Essentials training course provides learning in how to share and upload
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It is important to adopt a professional and helpful tone when communicating with clients over the phone. There are certain qualities in your voice that you will need to learn to gain that professional touch. They are: Alertness. Your telephone voice should have spark and energy. Give the customer the impression that you are wide-awake,
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Advanced Excel 2010 Training Course is the third and the final course in the Excel 2010 series. It includes topics such as logical functions, math & statistical functions, VLOOKUP, MATCH, INDEX, editing VBA functions, and more. Topics covered in this advanced excel 2010 course include: Use logical functions Use math & statistical functions Use the
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