Excellent customer service is the foundation of any successful business. No amount of discounts and promotions can ever make a customer return in the same way that excellent customer service will. If you believe that excellent customer service can positively change your business, consider joining the Customer Service Training Course of PD Training in Hong Kong.
Remember that businesses need customers to come back in order to be profitable for an extended period of time. Happy customers are also more likely to tell other people about your business, as well as give positive feedback.
Below are some tips for you to be able to provide some good customer service. Practice them over and over until it becomes an accustomed method for you. Eventually, you’ll notice that you’re not even trying to give excellent customer service, you just do.
Answer Your Phone
Nothing is more irritating than a ringing phone with nobody answering on the other end. If you can’t answer the phone, get someone to answer it. Keep in mind that you should have a real person answering the phone and not a recording.
Keep Your Promises
Keeping your promises shows your commitment and reliability to your customers. This rule applies to everything you say and do such as deliveries, deadlines and appointments. Think before you promise something you can’t keep.
Listen To Your Customers
Your customers expect you to listen and give your attention to them. When you’re listening, you’ll be in a better position to give suggestions and solutions to your customers.
Deal With Complaints
Never run away or turn your back from complaints. As bad as they may be, these complaints are actually able to help you improve your service. Customers will also appreciate being heard.
Be helpful to the customer even when there is no immediate profit to be made. The next time they have any problems, you’ll be the first person they’ll go to. Also, don’t be surprised if they tell people about you. This is definitely a great way to build rapport and business.
If you have staff members, make it a point to have them trained in customer service. Keep in mind that your staff is going to be the “front liners” of your business and will be directly involved with customers.
Go The Extra Mile
Always do more than what your customer expects you to do. Taking the extra mile will be a pleasant surprise for them. It will bring them back to your business.
These tips will be able to help you improve your customer service quickly. If you’re really serious about making a complete change, do remember PD Training in Hong Kong.
PD Training delivers thousands of professional development courses each year in Hong Kong so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Customer Service Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining at [email protected] to learn more.