Customer service is an integral part of any business, and can make or break it.
Customer service is a very important part of any business and yet it is usually forgotten or not given enough attention. Oftentimes, businesses lose customers not because of inferior products but because of incompetent customer service. This is a fact that many companies overlook, especially large companies. Most of the time, because of their size, they forget how important the customers are and only realise when it is too late. If you believe that customer service is important for your business, consider joining the customer service training course by PD Training in Hong Kong.
No matter what your business is, it’s always about the customers. These customers are the people who pay your paycheck. When they don’t come back, we lose money. We should always go out of our way to make our customers happy, sometimes to the point of having to bend some rules.
Nothing irks a customer more than rude service – when you don’t want to be there and would rather be doing something else. Customers can sense that and it can have a negative effect. Rudeness is unacceptable, regardless of the situation, when dealing with customers.
Keep Your Cool
We can’t get away from it. Sometimes, there will be complaints and the customers will be irate. One thing to remember is to be calm and avoid fighting fire with fire. Nothing ends well when you clash with a customer. You only lose them.
Go The Extra Mile
Always go out of your way for the customer. They deserve the best service you can give them. If you’re not sure how to go the extra mile, it simply means doing more than what is expected of you. It is also good for your company because you will surely get return customers in the future.
Keep a Smile on Your Face
Nothing brightens up any day than a smile. Don’t be ashamed to show your pearly whites because they can be like a ray of sunshine to most customers, and can also be a good way to start a conversation.
Watch Your Tone
The way you speak can make a person comfortable but it can also have the opposite effect. Always maintain a happy tone and never raise your voice at the customer.
These are just a few of the tips that you will learn when you decide to join the customer service training course of PD Training in Hong Kong. Go ahead because this will be one of your best decisions.
PD Training delivers thousands of professional development courses each year in Hong Kong so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Assertiveness & Self Confidence Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining at [email protected] to learn more.