To better understand Lean Six Sigma methodologies, it is essential to know exactly what the terms used in Lean Six Sigma mean. Below are some commonly used terms: A Supplier is an entity, person or another process that provides an input into the process under consideration. A Customer is any entity, person or another process […]
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Handling difficult people is a skill that can be learned. We all face difficult people and situations at work or home. Whether it is a customer or a colleague, when emotions are ruling the mind rather than rationale, you need to use certain techniques to keep yourself calm and to handle the other person in
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With social networking and text messages, we have begun to write short and sharp ‘snippet’ style messages. But when creating business documents, it is important to be persuasive, creative and skilled in writing. Whether it is a sales document or an agenda, developing the skills in business writing serves many purposes. Professionally formatted sales documents
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When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it
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You’ve probably seen the statistics that show that more people are afraid of speaking in public than afraid of dying. Why is this fear so pervasive? Few of us have grown up speaking or presenting in front of others; and since most of us are highly self-critical, we don’t have the confidence required to deliver
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Employees with high emotional intelligence can better manage their emotions, communicate with others more effectively, manage change successfully, identify and resolve problems, and use humour to build rapport in difficult situations. Emotional intelligence (EQ) helps to identify, assess, and control the emotions of oneself, and of others. It allows a person to empathise with others
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Creative problem solving provides you the ability to resolve current problems and identify future problems to prevent them. Psychologists and business people alike have discovered that successful problem solvers use the same types of processes to identify and implement solutions to problems. Resolving problems creatively involves analysing solutions, gathering information, choosing an appropriate technique of
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We often take communication for granted, but it holds great value in life because it affects our perspective, decisions, behaviour and feelings. A person who is skilled in communication is able to influence, persuade, and affect change in other people. It provides more control over the people and the environment. Effective communication is especially required
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Knowing the importance of the job of an Executive Assistant is the first step to achieve growth in this career. An Executive Assistant is the first point of contact for internal and external clients. Along with providing support to clients, business partners and other external contacts, an executive assistant also provides important support to the
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To become a top sales professional, one of the important things to do is to know how to overcome sales objections. Knowing what objections you might encounter helps in preparing for them and overcoming them successfully. The seven classic sales objections that you are likely to come across are: 1. Lack of perceived value in the
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