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Top 10 Power Skills for Mastering Facilitation – Hong Kong

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According to LinkedIn, core competencies required for a facilitator include communication, active listening, developing synergy, and asking questions.[i] Along with that, interpersonal skills and value for diversity are also important qualities in facilitators, the British Council believes.[ii] Using these skills, a facilitator can create an environment where learning is fun and spontaneous for all.   A skilled […]

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Emotional Intelligence (EQ) for Leaders

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A leader influences the work and behaviour of many employees. Therefore, a leader has an important role to play in enhancing the quality, productivity and the work environment of an organisation. To lead a team towards growth, a leader needs to possess certain skills, including skills in delegation, influence and persuasion, communication, and emotional intelligence.

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Professional Development Ideas for Professionals Handling Client Calls

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Communicating over the phone requires a completely different set of communication skills because the people conversing cannot see each other. Even though many of us believe that our body language does not play a part in our communications over the phone, research has proved otherwise. The communication model holds that non-verbal communication affects 55 percent

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Pre-Training: Five Steps Before Getting Professional Development Training

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Professional development training is received by professionals to enhance their existing skills, and gain new ones to further their knowledge and growth. Whether it is companies that provide training to their employees or individuals that participate in training courses, it is essential to conduct a pre-training session that will help them get more out of

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Benefits of Formal Training for Employees and Companies

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Continuous learning is essential for consistent growth. Organisations and individuals that continue to develop their knowledge and skills perform better and become highly successful over the years. Both formal and informal training plays a vital part in achieving growth. It has been seen that employees get motivated to self-learn after they receive formal training. It

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